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Right Arrow Text service reminds patients of cost of missed appointments
13 February 2017 at 15:50
Hospital patients are being told missing a hospital appointment costs the NHS £100 each time in new text reminder service

Southport and Ormskirk hospitals have launched the service to help patients get to their appointments on time.

Text reminders are sent one week ahead of an appointment and again 48 hours before.

The text gives the date, time and place of the appointment and a contact number to call if the patient needs to cancel or rearrange.

Therese Patten, Chief Operating Officer, said: “Text reminders are a proven method of reducing the number of missed appointments, especially when they highlight the cost to the NHS.

“We know there are many reasons why people cannot attend appointments. All we ask is that patients let us know if they unable to attend.”

Patients unable to attend an appointment should let the hospital know as soon as possible so another patient can be given the slot. Appointments can be rearranged by calling 01695 656680 or emailing

Mobile telephone numbers will be used by the Trust only. They will not be passed to other parties. All personal information will be kept in line with the Data Protection Act and the Department of Health record retention guidance.

Issued by Tony Ellis, Marketing and Communications Manager
Southport and Ormskirk Hospital NHS Trust

Telephone 01704 704494
Twitter @SONHSTrust

Notes for editors

1. Anyone not wishing to benefit from the service can opt out. This can be done by texting STOP to 07841 920170 or 07841 920172; telephoning 01695 656680; emailing Names will be added to the opt out list within 21days.

2. Southport and Ormskirk Hospital NHS Trust manages Southport and Formby District General Hospital and Ormskirk and District General Hospital, and is responsible for many community healthcare services for adults in Southport, Formby and West Lancashire. We also provide sexual health services across the Metropolitan Borough of Sefton. The North West Regional Spinal Injuries is hosted by the Trust from Southport hospital.