Patient Experience and Complaints Team

Your views matter and we want to know about them. We can only improve things if you tell us what is wrong and what is right. Whether it’s a compliment or complaint we would like to hear it. The Patient Experience and Complaints Team will:

Download a leaflet about the service we offer here. You can also:

All inquiries will be responded to as soon as possible. All formal complaints will be acknowledged within three working days in accordance with the NHS Complaints Regulations.

If you inquiry is about a GP, dentist, pharmacy and opticians please contact at NHS England or write to:

NHS England
P.O. Box 16738
Redditch
B97 9PT

Information for people with learning difficulties
The Trust lead for people with learning difficulties is our nurse advisor for quality and performance. She can be reached by calling our switchboard on 01704 547471 and asking for Ascom 5330, or by dialling 01704 704094 (voicemail when not available).